Frequently Asked Questions (FAQs)
At PlannedSoft, we’re dedicated to providing premium WordPress plugins and WooCommerce addons that empower businesses and developers to achieve more.
Our FAQs are designed to answer your questions and ensure a seamless experience with our products. Whether you’re exploring our plugins, managing your subscription, or seeking support, we’re here to help you unlock the full potential of your website with ease and confidence.
How do I access the plugin after purchase?
Once your purchase is complete, you will receive an email with instructions on how to download and activate the plugin. You can also access the plugin by logging into your account on our website.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. Simply log into your account and manage your subscription settings. Please note that cancellations will take effect at the end of your current billing cycle.
What happens if I cancel my subscription?
If you cancel your subscription, you will retain access to the plugin until the end of your current billing period. After that, your access will be discontinued unless you renew.
How do I update the plugin?
Plugin updates are automatically delivered to your account. You will receive an email notification when a new version is available, and you can download the update from your account dashboard.
Can I use the plugin on multiple websites?
It depends on your subscription plan. Some plans allow for use on multiple websites, while others are limited to a single site. Please check the details of your plan or contact our support team for clarification.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other popular payment methods. You can view the full list of accepted payment options during checkout.
How do I contact customer support?
You can reach our customer support team via email, or through the contact form on our website. We’re here to assist you with any questions or issues you may have.
Do you offer discounts or promo codes?
Yes, we occasionally offer discounts and promo codes. You can use one promo code per order during checkout. Be sure to subscribe to our newsletter to stay updated on the latest deals.
What happens if I encounter issues with the plugin?
Our customer support team is available to help you troubleshoot any issues. Please contact us with details about the problem, and we’ll work to resolve it as quickly as possible.
Do you offer refunds for subscriptions?
As our products are downloadable digital items, we do not offer refunds once a purchase is completed. More detail please visit the Refund Policy.
Can I upgrade or downgrade my subscription plan?
Yes, you can upgrade or downgrade your subscription plan at any time. Log into your account and navigate to the subscription settings to make changes.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your payment information. Your data is safe with us.