Refund Policy for PlannedSoft

1. Refund Policy for Downloadable Products

As our products are downloadable digital items, we do not offer refunds once a purchase is completed. This policy ensures the integrity of our products and protects against unauthorized use.

2. Refund Policy for Yearly Subscriptions

For yearly subscription plans, refunds are calculated based on the remaining subscription period under the following conditions:

• Customers must provide a valid reason for the cancellation request.
• Before processing a refund, we will work with the customer to resolve any issues they may be experiencing with the product.

If the issue cannot be resolved, we will refund the remaining unused portion of the subscription.

Example Refund Calculation

• If you purchased a yearly subscription for $99 and request cancellation halfway through the term, you will receive a refund equivalent to the remaining six months of the subscription ($49.50).

3. Subscription Cancellation Policy

Our products are based on a subscription model. The following conditions apply to subscription cancellations:

a. Cancellation Terms

• Subscriptions can be canceled at any time by logging into your account on our website or by contacting our support team at support@plannedsoft.com.
• Cancellations are effective at the end of the current billing cycle. No further charges will be made after cancellation.

b. Refunds for Cancellations

• Refunds for cancellations are only applicable to yearly subscription plans, as outlined in Section 2.
• Monthly subscriptions are non-refundable once the billing cycle begins.

c. Account Access Post-Cancellation

• Upon cancellation, you will retain access to the product and any updates for the remainder of the current subscription term.

4. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact us at support@plannedsoft.com with the following details:

• Your name
• Order ID or subscription details
• Valid reason for cancellation

Our team will review your request and respond within 3-5 business days.

5. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Downloadable products that have been successfully accessed or used.
• Monthly subscription plans.
• Failure to use the product within the subscription period.

6. Changes to This Policy

PlannedSoft reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.